Single Contact CMS becomes the single point of contact for all your telecom services, products, trouble tickets, and related issues.
Advocate for You Vendor Neutral.No commissions. No contingencies. CMS has no financial arrangements with providers or vendors. We work for, and are paid a flat fee by you, our client.
Expert Support Hands On. We support, augment, and work in conjunction with, your managers and staff in telecommunications, IT, and accounts payable.
Administration / Management Local telephone, long distance, VoIP, All Data, MPLS, private line, Internet, VPN, frame relay, wireless, satellite, cellular, BlackBerry, paging, demarc extensions & cabling, equipment for voice, data and cellular.
These seven services – done well – are necessary to reduce costs and increase efficiency. These seven services – done well – take valuable time to execute. Does your staff have the time, expertise, and enthusiasm to execute the seven services well? Or, is it a trade off with other projects that demand priority? Our experts devote time and narrow focus to the details
of your telecom to guarantee results.
Single point of contact for moves, adds, changes, disconnects, repair issues, and trouble for all client locations. Our staff resolves problems through completion.
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Highly trained technical personnel support you and your non-technical staff.
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Coordinate and implement with any service providers and hardware vendors.
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Generate trouble tickets with carriers and vendors. We follow up until the problem is solved.
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Document all activities including service orders, repair issues, move-add-change, and disconnect. Service and hardware changes are updated to reflect actual inventory.
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Invoice Audit Group reconciles changes in services against invoices. Account Manager cross checks trouble tickets and service changes.
The invoice may be correct, but is the inventory? Knowledge gives control. CMS develops and maintains a current inventory of all telecommunications services, hardware, and cell phones in a single database.
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CMS gathers the 5 key components and reconciles to determine inventory.
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The detail for each service is identified for its function, and posted into the inventory of services along with the monthly fixed cost for the service.
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Services that are not longer being used or are no longer needed are disconnected and removed from the service inventory. The Invoice Auditing Group follows through on all changes to the account to verify invoicing.
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Accurate inventory. Because CMS actively manages all of the order activity for a client, the inventory of services is always kept current, reflecting any changes.
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Client can view current and historical inventory real time and time.
What services and hardware do you need? We analyze the current service configuration, and recommend solutions to meet function/cost objectives. Educate the client on the alternatives available to enable the client to make more informed decisions.
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Assist in the configuration of services and procurement of the equipment required to process the configuration.
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Assist in the purchase of new equipment or conversion to a new provider by coordinating the bid process. A customized “Request for Proposal” format is designed and distributed to prospective vendors and providers. Responses are collated and reviewed with the client enabling an informed decision by the client.
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Act as a review board regarding literature, correspondence, or sales calls from telecommunications providers and other vendors. All items are investigated to determine the actual offering, and the application for the client.
CMS manages and monitors all contracts for all services.
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Thorough review and negotiation of all contracts.
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Proactive management of contracts identifies and prevents automatic renewals and possibly higher month-to-month rates.
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Six months prior to the expiration of any contract, CMS contacts the client to review objectives. Equipped with current market information, the client determines whether to explore options for services.
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A customized Request for Proposal (RFP) is designed and distributed to prospective providers for response.
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Once the proposals are returned, the responses are collated and reviewed with the client.
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CMS provides the client with all the information needed to make a quality decision.
Project work is any task that goes beyond the day-to-day order and repair activity. Projects may have an expansive scope of work, and are completed over a longer period of time. Projects may include, but are not limited to, the following:
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Conduct the review and bidding process for new services or equipment
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Conversion to new equipment or services
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Migration of services to a new carrier and porting numbers
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Full responsibility for installing a new location
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Manage documentation and network rearranging of acquired location
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Tasks for which your staff has no time, interest, or expertise
CMS acts as the primary coordinator for any project on behalf of the client. CMS coordinates with the client’s providers and vendors directing the tasks to be completed and the timeframes. All project and account activity is available online.
CMS audits every invoice for the client every month to insure accuracy.
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All telecommunications invoices from all providers are sent to CMS.
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Each invoice is reconciled against the inventory of services, recent order activity, and the rates specified in the contract.
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All discrepancies are detected, and the provider is contacted to correct the discrepancy.
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CMS follows through to completion on all disputes and discrepancies.
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CMS determines the dollar amount the client should pay on each invoice. If a provider has over billed for a service, CMS will have the client “short pay” the invoice. CMS follows through to insure the credits are posted to future invoices.
CMS provides exact cost allocations and meaningful reports.
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After the invoices are audited and the amount to pay is determined, CMS codes all the invoices according to the client’s general ledger accounting codes.
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CMS works closely with the accounting departments to insure coding is correct, and any changes are communicated.
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A transmittal document that has been agreed upon with the accounting department is prepared for each invoice showing the coding allocations and authorizing the amount for the client to pay.
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The approved invoices are returned to the client for payment within four days of receipt by CMS.
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Trending reports are prepared each month showing the total expenditures for services and locations. This allows the client to review and compare month-by-month results.
Clients have secure online 24-hour access to pending and completed account activities.
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Real time details include: status of repair tickets, order activity, move-add-change-disconnect, project management, full detail of inventory, and costs.
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The full journal of documentation serves as archive for potential disputes: service level agreement, invoice problems, and good will credits.
